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Getting started
Open collection →- Choose your Communications edition
- Plan your first week with Alactic
- Set up a workspace owner account
- Understand the trial workspace
- Move from demo exploration to a real workspace
- Prepare your business identity before setup
- Create a launch readiness checklist
- Understand the workspace navigation
- Separate CRM and Communications work
- Choose a controlled test contact
- Run your first inbound conversation
- Prepare a first outbound message
- Assign launch responsibilities
- Prepare a customer support route
- Check browser readiness for onboarding
- Set your team's time-zone convention
- Define a small campaign pilot
- Write a team handover note
- Review public information before launch
- Understand product and provider responsibilities
- Create an internal operating checklist
- Validate a small contact sample
- Define success for your first month
- Prepare a go-live review meeting
- Keep documentation current after launch
Numbers & Meta connection
Open collection →- Prepare for Meta embedded signup
- Choose the correct Meta business portfolio
- Check access to the WhatsApp business account
- Select the right number connection path
- Connect a new business number
- Evaluate an existing Business App number
- Plan a provider migration
- Verify a number through an OTP channel
- Troubleshoot an unavailable verification code
- Keep a long signup session open
- Recover after closing the signup popup
- Handle a connection request timeout
- Understand the JSSDK unknown host error
- Recover from a blocked provider popup
- Distinguish connected from ready to send
- Read number and account identifiers safely
- Refresh account readiness from Meta
- Resolve access changes after onboarding
- Connect a UK test number
- Avoid connecting a number to the wrong workspace
- Disconnect a number deliberately
- Reconnect after an incomplete setup
- Protect verification and login information
- Document a connection problem for support
- Check the first conversation after connection
Business profile
Open collection →- Open your live WhatsApp Business profile
- Choose a suitable business profile photo
- Publish a WhatsApp profile photo
- Understand profile photo file limits
- Fix a cropped or unclear profile image
- Update the About line
- Write a useful business description
- Change the business category
- Update the public business email
- Update the public business address
- Add the primary business website
- Add a second website responsibly
- Remove outdated profile information
- Read the current display-name approval
- Request a business display-name change
- Understand a pending name change
- Handle a rejected display-name request
- Understand official business account status
- Publish opening hours in the description
- Separate public hours from automated response hours
- Check profile changes after saving
- Recover from a failed profile save
- Manage a profile from the mobile app
- Coordinate profile edits across a team
- Review profile links and claims periodically
Inbox & conversations
Open collection →- Understand the conversation list
- Read a conversation before replying
- Handle unread conversations
- Assign a conversation to a colleague
- Take over a bot-handled conversation
- Return a conversation to automated handling
- Send a clear text reply
- Preview an image attachment
- Send a PDF or document
- Open an incoming PDF safely
- Listen to an incoming voice message
- Write an attachment caption
- Retry an interrupted attachment send
- Use a human handover message
- Mute a distracting conversation
- Block an abusive or unsuitable contact
- Distinguish mute from block and opt-out
- Find a conversation by customer details
- Handle an empty conversation preview
- Use conversation notes responsibly
- Handle messages outside staffed hours
- Understand sent and delivered indicators in a chat
- Prevent two operators replying at once
- Escalate a sensitive conversation
- Close the loop after a customer response
Contacts & audiences
Open collection →- Prepare a contact import file
- Choose an international phone-number format
- Map contact columns correctly
- Import contacts with missing names
- Handle duplicate contact formats
- Review an import preview
- Read the import result
- Correct rejected import rows
- Use import history for reconciliation
- Add a contact manually
- Edit an existing contact
- Use tags to organise contacts
- Name saved audiences clearly
- Save a filtered contact audience
- Refresh an audience after contact changes
- Compare matching and eligible contacts
- Inspect a contact before campaign use
- Use imported custom information carefully
- Prepare a large contact import
- Keep contact source information useful
- Review stale contact data
- Correct a wrong country code
- Separate audience labels from customer consent
- Manage contacts from the mobile app
- Create a contact-data review routine
Permission & opt-outs
Open collection →- Understand a WhatsApp permission record
- Record permission received from a customer
- Record a withdrawal correctly
- Choose the correct permission decision
- Write a useful permission source
- Add a permission evidence reference
- Use an accurate permission date
- Update permission for a selected group
- Import permission alongside contact data
- Handle contacts without permission evidence
- Understand permission and campaign eligibility
- Investigate an unconfirmed contact after an update
- Correct an incorrectly recorded decision
- Respect opt-outs received outside WhatsApp
- Separate service requests from promotional permission
- Prepare a permission collection message
- Use a permission collection link
- Recheck permission before a new purpose
- Explain permission to a client team
- Audit a sample of permission records
- Handle contradictory permission evidence
- Keep permission references private
- Refresh permission changes across devices
- Handle a partially completed bulk update
- Create a permission maintenance process
Templates & approval
Open collection →- Choose a template's business purpose
- Create a valid template name
- Plan template names across a team
- Write a utility template draft
- Write a marketing template draft
- Understand authentication templates
- Choose the template language
- Use numbered variables correctly
- Provide realistic variable examples
- Choose a safe variable fallback
- Preview a fully personalised message
- Use a text header thoughtfully
- Prepare an image-header template
- Match attachments to template capabilities
- Write a useful template footer
- Review template buttons
- Submit a template for provider review
- Understand template review statuses
- Refresh template status automatically and manually
- Investigate a rejected template
- Handle a paused or unavailable template
- Keep template categories and campaign purposes aligned
- Review a shared template library
- Prepare multilingual template examples
- Retire an obsolete template from operations
Campaigns & broadcasts
Open collection →- Start a campaign with one clear objective
- Choose a saved audience for a campaign
- Understand zero eligible recipients
- Refresh a campaign audience before review
- Select an approved campaign template
- Map a template variable to a contact field
- Use the same variable text for everyone
- Fix an incomplete campaign variable
- Preview recipients with different data quality
- Add a compatible campaign image
- Prepare a service-related campaign context
- Review the full campaign before saving
- Distinguish saving from sending a campaign
- Schedule a campaign in the correct time zone
- Review a scheduled campaign before its send time
- Plan a small broadcast pilot
- Prepare a large audience responsibly
- Monitor a campaign after launch
- Investigate a partially delivered campaign
- Retry suitable campaign failures
- Handle a campaign creation error
- Create a campaign from the mobile app
- Coordinate campaign approval within a team
- Measure campaign replies separately from delivery
- Archive campaign learnings for the next run
Delivery & message quality
Open collection →- Read message delivery states
- Understand ecosystem engagement failures
- Investigate one failed recipient
- Investigate a campaign-wide failure
- Distinguish pending from failed delivery
- Review the customer-service window
- Recognise template-related delivery problems
- Check a recipient number before retrying
- Explain read receipts carefully
- Understand opt-out-related exclusions
- Review temporary provider failures
- Avoid duplicate sends during recovery
- Compare message and campaign totals
- Handle attachment delivery errors
- Monitor delivery without constant resending
- Prepare a delivery support case
- Explain provider-controlled outcomes to a client
- Plan a retry audience
- Handle a changed phone number
- Separate quality concerns from software errors
- Measure a pilot delivery result
- Investigate missing status updates
- Use customer replies as a separate outcome
- Review failure reasons before the next campaign
- Choose an appropriate alternative contact route
Automations & workflows
Open collection →- Choose between a quick rule and a workflow
- Create a keyword rule
- Plan a first-message welcome
- Configure after-hours guidance
- Use an any-message trigger cautiously
- Write a concise automated text reply
- Design clear reply buttons
- Organise a list-style response
- Create a human handover path
- Test a rule before enabling it
- Check whether a rule is live
- Review overlapping automation rules
- Name automation rules for maintainability
- Edit an existing automation safely
- Disable an obsolete automation
- Read automation run history
- Investigate a rule that did not respond
- Investigate repeated automated replies
- Plan an enquiry routing workflow
- Separate automation hours from profile hours
- Review automation after a business change
- Make automation language consistent
- Handle sensitive requests in automation
- Document automation ownership
- Run a monthly automation review
Chatbot knowledge
Open collection →- Create a useful business identity
- Choose the right knowledge block type
- Write product knowledge that answers questions
- Describe services accurately
- Keep pricing knowledge current
- Build a practical FAQ block
- Add business policy knowledge
- Write useful objection-handling guidance
- Describe the target audience clearly
- Set an appropriate agent tone
- Handle unknown answers in knowledge
- Preview knowledge before publishing
- Publish a reviewed knowledge change
- Use knowledge record history
- Remove conflicting knowledge
- Separate public facts from internal notes
- Prepare knowledge for a new industry
- Maintain multilingual knowledge
- Use testimonials responsibly in knowledge
- Describe competitive differences fairly
- Organise a large knowledge library
- Test knowledge after a seasonal change
- Review knowledge for unsupported promises
- Hand over knowledge maintenance
- Measure knowledge quality with test cases
Alactic ACID
Open collection →- Understand Alactic ACID's role
- Open the Test AI workspace
- Test a complete customer conversation
- Check input and output AI usage
- Read the workspace AI allowance
- Distinguish AI usage from WhatsApp charges
- Use shorter answers where appropriate
- Reduce unnecessary knowledge in a test
- Investigate an AI limit response
- Plan AI testing within an allowance
- Compare response settings with evidence
- Test factual accuracy
- Test uncertainty handling
- Test resistance to instruction changes
- Test human escalation behaviour
- Review AI replies for tone
- Test multilingual AI responses
- Keep sensitive information out of AI tests
- Review an unexpected AI answer
- Understand shared capacity and workspace limits
- Plan a human fallback for AI unavailability
- Read the ACID information page accurately
- Evaluate AI before a wider rollout
- Monitor AI after knowledge changes
- Create an AI improvement backlog
Mobile app
Open collection →- Sign in to the correct mobile workspace
- Compare mobile and web account context
- Allow mobile notifications
- Review Android notification settings
- Open a conversation from a notification
- Investigate a missing mobile notification
- Check notifications after signing out
- Protect notification privacy
- Read inbox badges on mobile
- Use conversation actions on a phone
- Choose attachments from a mobile device
- Review a photo crop on mobile
- Edit a business profile on a phone
- Import contacts from the mobile application
- Save an audience from mobile
- Update permission on mobile
- Create a campaign with a small screen
- Resolve mobile campaign variable errors
- Review template approval on mobile
- Read campaign results on mobile
- Recover from a mobile network interruption
- Use large text and screen zoom
- Check mobile time-zone assumptions
- Install an authorised app update
- Report a mobile layout problem usefully
Reports & measurement
Open collection →- Choose a report period
- Use a custom date range
- Open a specific campaign report
- Read a delivery funnel
- Calculate a delivery rate consistently
- Report pending outcomes honestly
- Group campaign failures by reason
- Compare two campaigns fairly
- Separate replies from sales conversion
- Review contact growth separately from permission
- Interpret an audience preview count
- Review template availability over time
- Understand report freshness
- Compare reports across devices
- Prepare a client-facing performance summary
- Avoid misleading averages
- Review support workload from conversations
- Read team activity in context
- Keep report screenshots private
- Document the meaning of a business metric
- Review a campaign with no replies
- Reconcile report data with a support case
- Review subscription usage separately from outcomes
- Create a weekly communications review
- Explain the limits of attribution
Team & account access
Open collection →- Invite a teammate to the correct workspace
- Choose an appropriate team role
- Review a pending invitation
- Onboard a new operator
- Assign conversation responsibility
- Hand over a conversation clearly
- Review team activity filters
- Interpret activity descriptions
- Handle a team member leaving
- Use a forced sign-out appropriately
- Review administrator access periodically
- Separate Meta ownership from Alactic roles
- Coordinate two operators on one conversation
- Create a shift handover routine
- Keep internal notes useful
- Review team capacity before a campaign
- Explain account access errors to a teammate
- Avoid shared staff logins
- Review team access on a shared device
- Handle an accidental wrong-recipient invitation
- Plan owner availability for critical changes
- Review team activity without exposing customers
- Define escalation ownership
- Review inactive team accounts
- Create a team operating checklist
Plans & billing
Open collection →- Understand a Communications subscription
- Read India subscription pricing
- Read UK subscription pricing
- Compare monthly and annual subscriptions
- Understand the trial period
- Understand manual renewal
- Check a payment before retrying
- Understand UK Stripe checkout
- Keep platform and Meta charges separate
- Read current Meta pricing responsibly
- Understand AI consumption in billing context
- Request a refund within the published window
- Understand third-party usage exclusions
- Preserve applicable statutory rights
- Identify the seller for your edition
- Review taxes in the order summary
- Keep payment evidence safely
- Investigate a subscription that has not updated
- Plan renewal around a business launch
- Explain billing to a client stakeholder
- Handle a failed checkout attempt
- Review billing access within a team
- Check pricing before promising it externally
- Distinguish cancellation from data deletion
- Prepare a complete billing support query
India edition
Open collection →- Choose the India Communications edition
- Read the India seller details
- Distinguish registered and operational addresses
- Plan an India subscription budget
- Use the India time-zone context
- Prepare India phone numbers for import
- Handle mixed India and overseas contacts
- Set customer-facing language for an India business
- Collect permission in an India workflow
- Review India permission evidence after import
- Respect withdrawal requests in India operations
- Plan a domestic campaign pilot
- Review utility content for an India customer
- Review promotional content for an India audience
- Keep India business profile details current
- Use the India refund request process
- Review India privacy responsibilities
- Handle sensitive customer requests in India
- Coordinate India staff coverage with campaigns
- Keep India and UK commercial information separate
- Review regional guidance without adding invented restrictions
- Prepare an India client onboarding checklist
- Review local holiday response guidance
- Share India support evidence safely
- Review an India workspace before wider rollout
United Kingdom edition
Open collection →- Choose the UK Communications edition
- Understand the UK seller identity
- Compare UK monthly and annual pricing
- Use Europe/London for UK scheduling
- Prepare UK contact numbers
- Plan a UK number connection test
- Understand recipient types in UK marketing review
- Review UK corporate-contact outreach
- Review outreach to sole traders
- Assess an existing-customer marketing exception carefully
- Separate solicited UK replies from new promotion
- Record UK permission evidence usefully
- Handle UK withdrawal requests promptly
- Keep UK provider rules distinct from legal review
- Use a clear UK collection notice
- Minimise personal data in a UK workflow
- Route a UK data-rights request
- Review UK retention decisions
- Understand UK cancellation questions
- Check UK checkout before payment
- Handle UK and India teams in one organisation
- Review UK public business information
- Prepare a UK campaign review checklist
- Explain UK guidance to a client
- Review UK guidance as rules change
Policies & responsible use
Open collection →- Read Communications terms before launch
- Distinguish Alactic rules from Meta policy
- Keep public claims accurate
- Maintain an accurate WhatsApp identity
- Review restricted business activities
- Protect customer information in support requests
- Handle credentials as private operational information
- Use fictional examples in training material
- Separate operational guidance from new contract terms
- Explain third-party dependencies clearly
- Keep a human escalation route available
- Respect a customer's channel choice
- Review promotional claims before sending
- Handle customer complaints consistently
- Review data access before sharing a report
- Avoid unsupported security and compliance badges
- Describe AI limitations honestly
- Review automated decision boundaries
- Keep public documentation free of internal details
- Review a policy change before communicating it
- Use official sources for platform restrictions
- Handle deletion requests deliberately
- Review acceptable use with new team members
- Keep public guidance dated and maintainable
- Choose the right route for a policy question
Troubleshooting & support
Open collection →- Diagnose a page that appears out of date
- Recover from an interrupted save
- Report an exact error message
- Investigate a Meta signup timeout
- Investigate a JavaScript SDK host error
- Investigate a connected-number mismatch
- Investigate a template connection warning
- Investigate a template name validation error
- Investigate a template still pending
- Investigate an empty campaign audience
- Investigate a missing saved audience
- Investigate a permission update that looks wrong
- Investigate a contact import count mismatch
- Investigate a campaign fallback error
- Investigate a campaign that saved but did not send
- Investigate an attachment picker problem
- Investigate a business profile save failure
- Investigate a profile photo that looks cropped
- Investigate missing audio or document content
- Investigate unread badges that seem incorrect
- Investigate an AI response error
- Investigate an automation that appears inactive
- Investigate a report mismatch
- Investigate an edition or currency mismatch
- Create a reproducible support report