Contacts & audiences
Prepare imports, keep records accurate and build audiences that match the intended recipients.
Keep source data, import mapping, contact identity and permission evidence distinct. Validate a small sample before importing a larger file.
Prepare a contact import file
Make the source file understandable before mapping it into the workspace.
Choose an international phone-number format
Reduce ambiguity when contacts come from different countries.
Map contact columns correctly
Send each source column to the intended contact field.
Import contacts with missing names
Keep usable phone records without inventing customer identities.
Handle duplicate contact formats
Identify repeated people whose numbers use different punctuation or spacing.
Review an import preview
Check both ordinary and unusual rows before committing the whole file.
Read the import result
Separate accepted records, skipped rows and errors after a completed import.
Correct rejected import rows
Fix the actual row-level problem and keep the repair bounded.
Use import history for reconciliation
Understand when a contact set entered the workspace and what happened.
Add a contact manually
Create an individual record with accurate identity and relevant context.
Edit an existing contact
Update known information while preserving the correct person's identity.
Use tags to organise contacts
Create meaningful groups without turning tags into permission evidence.
Name saved audiences clearly
Make an audience's purpose understandable to the next campaign operator.
Save a filtered contact audience
Preserve the intended selection criteria for campaign preparation.
Refresh an audience after contact changes
Make campaign preparation use the current contact and permission state.
Compare matching and eligible contacts
Explain why a selected audience can contain more records than a campaign can use.
Inspect a contact before campaign use
Check the data that will appear in a personalised message.
Use imported custom information carefully
Map business-relevant columns without treating arbitrary source text as trusted instructions.
Prepare a large contact import
Make a high-volume import reviewable and recoverable.
Keep contact source information useful
Record where data came from so later corrections and permission questions are answerable.
Review stale contact data
Identify information that may no longer support the intended communication.
Correct a wrong country code
Repair number identity using evidence rather than guessing.
Separate audience labels from customer consent
Keep segmentation and permission as different dimensions.
Manage contacts from the mobile app
Use the mobile contact workflow while checking its saved server result.
Create a contact-data review routine
Maintain usable audiences as people, purposes and records change.
Relevant public sources
- WhatsApp Business Messaging PolicyProvider policy
- Alactic Communications Terms & ConditionsAlactic public terms