Getting started
Choose your edition, organise your workspace and prepare your first customer conversation.
Launch in small, observable stages: account access, number connection, team ownership, a controlled conversation and then a wider rollout.
Choose your Communications edition
Select the workspace journey that matches the intended subscription and business account.
Plan your first week with Alactic
Turn a broad launch into a sequence of observable milestones.
Set up a workspace owner account
Establish accountable ownership without sharing a personal password across the team.
Understand the trial workspace
Evaluate the product without confusing trial access with unlimited provider usage.
Move from demo exploration to a real workspace
Keep fictional demonstration records separate from live business operations.
Prepare your business identity before setup
Collect the customer-facing details needed for a consistent launch.
Create a launch readiness checklist
Separate account, messaging and operational readiness into verifiable checks.
Understand the workspace navigation
Find the correct feature before changing data or asking support.
Separate CRM and Communications work
Use the product that owns the workflow you intend to change.
Choose a controlled test contact
Create a small, authorised test that gives meaningful delivery evidence.
Run your first inbound conversation
Confirm that a customer message reaches the shared inbox and has an owner.
Prepare a first outbound message
Align the message purpose, recipient and permitted sending path.
Assign launch responsibilities
Prevent setup tasks from becoming unowned between marketing and support.
Prepare a customer support route
Give customers and operators a clear next step when automation cannot finish.
Check browser readiness for onboarding
Remove browser obstacles before opening the provider connection flow.
Set your team's time-zone convention
Prevent ambiguous schedules and misleading comparisons between offices.
Define a small campaign pilot
Learn from a bounded recipient group before extending outreach.
Write a team handover note
Preserve the next action when an operator changes shift.
Review public information before launch
Check the details customers can see rather than only the admin screens.
Understand product and provider responsibilities
Know which organisation controls each stage of the messaging journey.
Create an internal operating checklist
Give staff a repeatable process for daily messaging work.
Validate a small contact sample
Catch formatting and mapping mistakes before importing the full list.
Define success for your first month
Choose measurable business outcomes instead of relying on message volume alone.
Prepare a go-live review meeting
Resolve launch decisions while their evidence is still available.
Keep documentation current after launch
Make operational guidance reflect the version and settings actually in use.
Relevant public sources
- Alactic Communications Terms & ConditionsAlactic public terms
- WhatsApp Business Messaging PolicyProvider policy