Plans & billing
Understand subscriptions, provider charges, invoices and the published refund process.
Separate the workspace subscription from Meta messaging and separately purchased usage. Check the seller, currency and paid period before approving payment.
Understand a Communications subscription
Separate access to the workspace from variable provider usage.
Read India subscription pricing
Use the published India plan in the correct currency.
Read UK subscription pricing
Use the published UK plan without converting it from an India screenshot.
Compare monthly and annual subscriptions
Choose a term based on the business's expected use.
Understand the trial period
Use trial access to test the intended workflow before payment.
Understand manual renewal
Recognise the current renewal process without assuming automatic charging.
Check a payment before retrying
Avoid duplicate payment attempts when a return page is delayed.
Understand UK Stripe checkout
Know which payment journey applies to the UK edition.
Keep platform and Meta charges separate
Budget for software access and provider usage as distinct items.
Read current Meta pricing responsibly
Use the provider's current rate information for a campaign estimate.
Understand AI consumption in billing context
Review what is included and what is separately metered.
Request a refund within the published window
Submit a clear request under the existing Communications policy.
Understand third-party usage exclusions
Know why incurred provider usage may be treated separately from a subscription refund.
Preserve applicable statutory rights
Understand that the published request policy does not remove mandatory rights.
Identify the seller for your edition
Read the legal entity associated with the selected market.
Review taxes in the order summary
Use the final checkout and invoice treatment rather than a guessed calculation.
Keep payment evidence safely
Retain enough information for reconciliation without storing sensitive card data.
Investigate a subscription that has not updated
Check identity and payment status before assuming the purchase was lost.
Plan renewal around a business launch
Avoid access uncertainty during important operational work.
Explain billing to a client stakeholder
Give a clear breakdown without overstating inclusions.
Handle a failed checkout attempt
Identify a payment failure without exposing financial credentials.
Review billing access within a team
Ensure payment actions are handled by an authorised person.
Check pricing before promising it externally
Avoid quoting an outdated offer to a customer or partner.
Distinguish cancellation from data deletion
Understand that stopping future use and deleting records are different requests.
Prepare a complete billing support query
Reduce back-and-forth with a focused description of the issue.
Relevant public sources
- Alactic Communications Terms & ConditionsAlactic public terms
- WhatsApp Business Platform pricingProvider pricing
- GOV.UK: online and distance sellingUK public guidance