Policies & responsible use
Understand public responsibilities, support routes and the boundaries of the service.
Identify the applicable rule, the responsible party and the action needed. Keep Alactic terms, Meta policies and regional legal duties clearly attributed.
Read Communications terms before launch
Understand the public contract that applies to the selected edition.
Distinguish Alactic rules from Meta policy
Know which organisation controls a requirement or decision.
Keep public claims accurate
Describe the business and product without unsupported guarantees.
Maintain an accurate WhatsApp identity
Keep public information consistent with the business customers expect.
Review restricted business activities
Check current provider rules before designing a sensitive use case.
Protect customer information in support requests
Share only the evidence needed to investigate an issue.
Handle credentials as private operational information
Keep passwords and provider tokens out of public content and ordinary chat.
Use fictional examples in training material
Demonstrate workflows without publishing real customer records.
Separate operational guidance from new contract terms
Improve workflows without accidentally inventing customer obligations.
Explain third-party dependencies clearly
Set expectations for services controlled outside the workspace.
Keep a human escalation route available
Ensure automated conversations can reach accountable assistance.
Respect a customer's channel choice
Use the contact method and purpose the customer actually requested.
Review promotional claims before sending
Check that campaign content can be supported by current facts.
Handle customer complaints consistently
Provide an accountable route without promising an unverified outcome.
Review data access before sharing a report
Ensure the intended audience may see the included information.
Avoid unsupported security and compliance badges
Keep public assurances tied to verifiable evidence.
Describe AI limitations honestly
Explain the need to verify important answers without undermining useful automation.
Review automated decision boundaries
Keep consequential decisions with the appropriate business process.
Keep public documentation free of internal details
Publish customer guidance without exposing operating secrets.
Review a policy change before communicating it
Make sure updated guidance reflects an authorised decision.
Use official sources for platform restrictions
Prefer the provider's current documentation over copied competitor summaries.
Handle deletion requests deliberately
Identify scope and authority before removing records.
Review acceptable use with new team members
Explain the practical boundaries before live customer access.
Keep public guidance dated and maintainable
Make it possible to review information when products or rules change.
Choose the right route for a policy question
Send a question to the organisation or adviser able to answer it.
Relevant public sources
- Alactic Communications Terms & ConditionsAlactic public terms
- WhatsApp Business Messaging PolicyProvider policy
- WhatsApp Business Terms of ServiceProvider terms