Troubleshooting & support
Diagnose problems with clear evidence and recover without duplicating actions.
Capture the exact symptom, isolate the affected scope, test one change and record the result. Useful evidence explains the problem without sharing secrets or unrelated customer data.
Diagnose a page that appears out of date
Check account context and freshness before changing data.
Recover from an interrupted save
Determine whether a write completed before repeating it.
Report an exact error message
Preserve the useful diagnostic information in a support query.
Investigate a Meta signup timeout
Check the provider and workspace result before starting another flow.
Investigate a JavaScript SDK host error
Recognise an application-domain configuration issue.
Investigate a connected-number mismatch
Compare the number shown with the business selected during setup.
Investigate a template connection warning
Determine why the template page disagrees with account readiness.
Investigate a template name validation error
Correct the actual naming rule without rewriting the message.
Investigate a template still pending
Distinguish an outstanding provider review from a stale screen.
Investigate an empty campaign audience
Compare source contacts, saved filters and eligibility.
Investigate a missing saved audience
Check whether the save completed in the intended workspace.
Investigate a permission update that looks wrong
Read the actual saved decision and evidence before changing it.
Investigate a contact import count mismatch
Reconcile processed rows with created, updated and rejected outcomes.
Investigate a campaign fallback error
Complete the placeholder's required fallback or fixed value.
Investigate a campaign that saved but did not send
Distinguish a draft or review state from confirmed delivery execution.
Investigate an attachment picker problem
Check file compatibility and device access before retrying upload.
Investigate a business profile save failure
Separate field validation from provider publication errors.
Investigate a profile photo that looks cropped
Compare the uploaded source with the square preview and saved result.
Investigate missing audio or document content
Check the message type and available media state.
Investigate unread badges that seem incorrect
Compare unread state with conversation history and active filters.
Investigate an AI response error
Identify whether the failure concerns usage, knowledge or service availability.
Investigate an automation that appears inactive
Check saved state, trigger conditions and execution availability.
Investigate a report mismatch
Compare identical filters and records before claiming lost data.
Investigate an edition or currency mismatch
Find whether the user opened the wrong market journey.
Create a reproducible support report
Turn a broad symptom into a small testable case.
Relevant public sources
- Meta's official WhatsApp Business Platform API collectionProvider technical reference
- Alactic Communications Terms & ConditionsAlactic public terms